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Shipping & Returns

UK DELIVERIES

UK Standard Delivery – Royal Mail 2nd Class - Delivery takes 2-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 10 working days should you need to contact our Customer Service for tracking purposes.

UK Standard delivery is FREE on all orders or £6.95 for Express Delivery.

NEED IT FASTER?

UK Express Delivery - Express Delivery takes 1-2 working days from when the order leaves our warehouse. You need to place your order before 8pm and without any personalization or badge printing for same day dispatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

If your order includes a personalized item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected. Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order. We do not offer guaranteed delivery on weekends or public holidays.

INTERNATIONAL DELIVERIES

Standard International Delivery - (5 – 7 working days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 5-7 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

  • Order must be under 2kg
  • Order must be under £150 in value

Express International Delivery - (5 - 7 working days) - Our international express carrier provides a fully traceable delivery service. Normally 5 - 7 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order. If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected. If your order has been shipped on a untracked delivery service and you have not received it you must notify us within 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 days.

ADDITIONAL INFORMATION

CUSTOMS & DUTY

Unless otherwise stated, all items are shipped from the United Kingdom, Germany and the United States. Shipments to countries outside the EU may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Dispatching of Orders - Although we try to process and dispatch your order within 1 business day of the order, this may not always be possible, for the following reasons:

  • Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
  • Personalized items - items requiring personalization for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be dispatched.

RETURNS POLICY

  • Our Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package.
  • Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
  • It can take up to 5 working days for your refund to be processed. You will receive a confirmation email once this is completed.
  • All return charges are the customer's liability.